KYC and Verification

At Skyroll Casino, verifying your identity is a critical step in maintaining a secure, fair, and compliant gaming environment. This process protects both you and us from various risks, including fraud, identity theft, and money laundering. By confirming who you are, we ensure that your account is genuinely yours and that all transactions are legitimate. This commitment to security underpins our operations and helps us adhere to the strict regulatory standards set by our licensing authority.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. It is a fundamental requirement for financial institutions and online gambling operators worldwide, designed to prevent illegal activities such as fraud, money laundering, and terrorist financing. For Skyroll Casino, KYC is an ongoing process, not a one-time event, ensuring that we maintain up-to-date information about our players. This due diligence allows us to monitor account activity effectively and report any suspicious behaviour to the relevant authorities, safeguarding the integrity of our platform.

Identity verification is an integral part of your Skyroll Casino experience and may be requested at several points during your interaction with our platform:

• Upon Registration: We may initiate a basic verification check when you first create an account to confirm your age and initial details.
• Before Your First Withdrawal: To comply with anti-money laundering regulations and prevent fraud, full verification is typically required before you can make your first withdrawal.
• When Reaching Certain Deposit or Withdrawal Thresholds: Our internal risk management policies and regulatory obligations mandate additional verification once your cumulative deposits or withdrawals exceed specific amounts.
• During Account Reviews: Periodically, we may conduct routine account reviews to ensure that your information remains current and accurate.
• Suspicious Activity: If our security systems detect any unusual or suspicious activity on your account, we will request further verification to protect your funds and account security.
• Changes to Account Details: If you update significant personal information, we may require re-verification to confirm the changes.

To complete the verification process, you will typically need to provide clear, legible copies of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. All documents must be current, valid, and not expired. We will provide a secure method for you to upload these documents directly through your Skyroll Casino account or via a designated secure portal.

To confirm your identity, we require a government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, and document expiry date. Acceptable forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

Please ensure that the entire document is visible, with all four corners present, and that there is no glare or obstruction to any information.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document must be dated and from an independent source. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline telephone bill). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document should be a full page, showing the issuer's logo, your name, address, and the issue date. Screenshots of online statements are acceptable provided they show the full page and all relevant details.

To ensure the security of your transactions and prevent unauthorised use of payment instruments, we may require verification of the payment methods you use to deposit or withdraw funds. The specific documents needed depend on the payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security purposes, please obscure the middle six digits of the 16-digit card number on the front and the CVV/CVC code on the back. The first six and last four digits of the card number, your name, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page showing your registered name, email address, and account ID may be required.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo may be requested.

This verification confirms that you are the legitimate owner of the payment method used on your Skyroll Casino account.

In compliance with anti-money laundering regulations, Skyroll Casino may, in certain circumstances, be required to ask for information and documentation regarding your source of funds (SOF) or source of wealth (SOW). This is part of our Enhanced Due Diligence (EDD) process and is typically requested when transactions involve significant amounts or if there are other risk indicators. This information helps us understand the origin of the funds you use to gamble and ensures that these funds are legitimately acquired. Examples of documents that may be requested include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Documents related to property sales or inheritance.
• Business ownership documentation.

All information provided for SOF/SOW purposes is treated with the utmost confidentiality and used solely for regulatory compliance.

Once you submit your documents, our dedicated verification team reviews them promptly. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, though this can vary depending on the volume of requests and the clarity of the documents provided. If additional information or clearer documents are needed, we will contact you via email or through your Skyroll Casino account messages. To avoid delays, please ensure your submitted documents are clear, complete, and meet all specified requirements. You will receive a notification once your verification is complete.

Skyroll Casino takes the security and privacy of your personal documents very seriously. All documents you provide are stored securely using advanced encryption technologies and strict access controls. We comply fully with data protection regulations, including the General Data Protection Regulation (GDPR). Your documents are only accessible to authorised personnel for verification and compliance purposes. We will never share your personal information or documents with third parties, except where legally required by our licensing authority or other regulatory bodies. Your trust is paramount to us.

Skyroll Casino operates under a strict anti-money laundering (AML) policy, adhering to international and local regulations designed to prevent criminal activity. Our KYC and verification procedures are a core component of this policy. We continuously monitor transactions and account activity for any patterns that might suggest money laundering or other illicit financial activities. Should any suspicious activity be detected, we are legally obligated to report it to the relevant authorities, without notifying the account holder. Our commitment to AML compliance ensures a safe and responsible gaming environment for all our players.

Underage gambling is strictly prohibited at Skyroll Casino. As part of our commitment to responsible gaming and regulatory compliance, we conduct rigorous age verification checks for all new accounts. You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register and play. If we cannot confirm your age through initial checks, or if there is any doubt, we will request proof of age documents. Accounts found to belong to individuals under the legal gambling age will be immediately closed, and any funds or winnings will be forfeited. We actively support initiatives to prevent underage gambling and protect vulnerable individuals.

While we strive for efficient verification, delays can occur if the submitted documents are unclear, incomplete, or do not meet our requirements. If your verification is unsuccessful, we will clearly communicate the reasons and guide you on what steps to take next, including resubmitting documents or providing alternative forms of identification. During periods of verification, certain account functionalities, such as withdrawals, may be temporarily restricted until the process is successfully completed. We appreciate your patience and cooperation in these instances, as they are necessary to maintain the security and integrity of your account.

If you have any questions about the KYC process, require assistance with uploading your documents, or encounter any issues during verification, our customer support team is available to help. You can reach us through the following channels:

• Live Chat: Available directly on the Skyroll Casino website for immediate assistance.
• Email: Send your queries to [email protected], and we will respond as quickly as possible.

Our team is trained to guide you through each step of the verification process, ensuring a smooth and clear experience. Do not hesitate to contact us if you need clarification or support.